Over the years, Associação Mutualista has made sure that it contributes towards completely satisfying its members' needs. Our constant concern is therefore to provide solutions that meet these needs within the regulatory framework of mutual activity and live up to the expectations of members and their families.
The Association Office has therefore been undertaking initiatives in an annual plan aimed at publicising mutual associations, increasing members' participation and involvement and contributing to their social and cultural development and cooperating with other mutual associations and social economy organisations in Portugal and abroad.
As the importance to the Group of member satisfaction had been demonstrated, it was measured for the third year running. The information was processed and three reports produced on:
- Quality of service and satisfaction at members' points of contact with Montepio Geral – Associação Mutualista (Montepio magazine; CEMG branch, telephone and complaints);
- General satisfaction with Montepio Geral – Associação Mutualista and degree of commitment (loyalty);
- Quality of response of association products and services and satisfaction with them.
Monitoring of satisfaction also involved boosting association member activities, quality control of action taken with processing and the publication of the results of surveys filled in by participants in history outings and open-air activities.
In 2011 Montepio also cooperated with Portuguese and international organisations in the social economy sector. It was a member of the Board of Directors of Mutualidades Portuguesas and therefore participated in the activities of Association Internationale de la Mutualité (AIM), and of the Steering Committee of Institut de la Protection Sociale Europeénne (IPSE).
Chairman Vítor José Melícias Lopes
1st Secretary António Pedro de Sá Alves Sameiro
2nd Secretary António Dias Sequeira
Chairman António Tomás Correia
Member Carlos Morais Beato
Member Fernando Ribeiro Mendes
Member Virgílio Lima
Member Miguel Teixeira Coelho
Chairman Manuel dos Santos Caseirão
Member António Mendes de Almeida
Member Isabel Cidrais Guimarães
Maria Manuela Silva
António Gonçalves Ribeiro
Amadeu Ferreira de Paiva
José de Almeida Serra
Viriato Monteiro da Silva
Alberto José dos Santos Ramalheira
Alfredo Jorge Alves Gomes de Sá
António Guimarães Pimenta
Margarida Maria Simões Chagas Lopes
José Carlos Correia Mota Andrade
Maria Eduarda da Silva Soares Ribeiro